Terms of Service

Last Updated: January 15, 2025

1. Acceptance of Terms

By accessing or using NexGenHealth.io ("the Platform"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services. These Terms apply to all users, including patients, healthcare providers, researchers, and partners.

2. Description of Services

NexGenHealth.io is a general-wellness, educational, and personal-health-record (PHR) consumer application — your AI educational health assistant for organizing your own records and preparing for your appointments. The patient Health Portal includes:

• AI-powered general health and nutrition education, and neutral questions to discuss with your clinician
• Nutrition planning and general dietary education
• Wearable device integration and health tracking
• Tools to organize and share your own data with your clinician
• Research participation opportunities
• Educational health content and resources

3. Intended Use & Medical Disclaimer

Intended use. NexGenHealth is a general-wellness, educational, and personal-health-record (PHR) consumer application. It helps you record, organize, trend, and understand your own health information; learn general health and nutrition education; and prepare neutral questions to discuss with your own licensed clinicians.

4. User Accounts and Registration

4.1 Account Creation

You must create an account to access most features of our platform. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.

4.2 Account Security

You are responsible for safeguarding your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use of your account.

4.3 Eligibility

You must be at least 18 years old to create an account. For users under 18, a parent or legal guardian must create and manage the account.

5. User Responsibilities and Conduct

You agree to use the platform only for lawful purposes and in accordance with these Terms. You shall not:

• Provide false or misleading health information
• Share your account credentials with others
• Attempt to gain unauthorized access to the platform or other users' data
• Use the platform to distribute malware, spam, or illegal content
• Violate any applicable laws or regulations
• Interfere with or disrupt the platform's functionality

6. Health Information and Privacy

Your health information is subject to our Privacy Policy and applicable health-privacy laws. By using our services, you consent to the collection, use, and disclosure of your health information as described in our Privacy Policy.

7. AI-Generated Educational Information

Our AI provides general educational information based on general health principles and your provided information. This information:

• Are for educational and informational purposes only
• Should not replace professional medical advice
• May not be suitable for all individuals
• Should be discussed with your healthcare provider

8. Subscription and Billing

8.1 Subscription Services

Certain features require a paid subscription. Subscription fees are billed in advance and are non-refundable except as required by law.

8.2 Auto-Renewal

Subscriptions automatically renew unless cancelled before the renewal date. You can cancel your subscription at any time through your account settings.

8.3 Free Trial

Free trials may be offered for new users. If you don't cancel before the trial ends, you will be charged for a full subscription period.

9. Intellectual Property

The platform and its content are owned by NexGenHealth.io and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written permission.

10. Research Participation

Participation in research studies is voluntary. Separate consent will be obtained for research activities. You may withdraw from research studies at any time without affecting your access to platform services.

11. Limitation of Liability

12. Indemnification

You agree to indemnify and hold harmless NexGenHealth.io from any claims, damages, losses, costs, and expenses arising from your use of the platform or violation of these Terms.

13. Termination

We may terminate or suspend your account at any time for any reason, including violation of these Terms. You may close your account at any time. Upon termination, your access to the platform will cease, but these Terms will continue to apply to your prior use.

14. Dispute Resolution

Any disputes arising from these Terms or your use of the platform will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration will take place in San Francisco, California.

15. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict of law principles.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes via email or platform notice at least 30 days before they take effect. Your continued use of the platform after such notice constitutes acceptance of the new Terms.

17. Contact Information